Shipping & Returns

Shipping 

If you're ordering through your School, Cadet Unit or Scout Troop shipping will be free to the location as long as they are in Australia.

Otherwise, shipping is charged at $15 per order to Australian addresses.

All parcels are sent via StarTrak Couriers. Please allow 2 days for packing and at least 3 days for shipping if you are not in the Sydney metro area.

Returns

Not happy with your items? Believe there might be a fault? Please get in touch with us via the Contact Us page or by sending an email to us at rose@bilbybags.com.au. We'll let you know how we can help to make things right or replace an item if necessary.

Bilbybags is proud to adhere to the regulations set out in the Australian Consumer Law (2011) and your rights as a consumer will always be upheld by our team.